Support & maintenance
Systems that work every day, and a team that’s there when you need it
We look after your systems after installation with scheduled maintenance that prevents faults, respond to repair requests, and close every request with a clear report.
What’s included
Complete maintenance for every system we install
Scheduled preventive maintenance
Planned visits to check cameras, alarms, audio and network, and clean devices before problems appear.
Fault repair
We log repair requests, prioritise them and send a qualified technician to fix them on site.
Firmware and settings updates
Device firmware updates and a review of recording settings, user permissions and passwords.
Remote support
Many issues are solved without a visit, such as phone viewing setup or restoring recordings.
A report after every visit
A report of what was checked and fixed, with notes and recommendations for each system.
Genuine spare parts
Supply and replacement of faulty devices with genuine parts from the same certified brands.
How a request works
Four steps from request to closure
- 01
Request received
We log your request and set its priority based on the fault.
- 02
Visit confirmed
We contact you to confirm the visit time by phone or WhatsApp.
- 03
Technician on site
Inspection, repair and a full system test before leaving.
- 04
Report and closure
We send the visit report and close the request once you confirm.
Maintenance request
Send your request now
Fill in the details and WhatsApp will open with a ready message for our support team.
For urgent cases, call us directly or message us on WhatsApp.
+968 9766 9911